Common Questions

What should I bring to my first appointment?

Please make sure that you arrive to the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork and insurance information to put you into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.


Do I need a referral to make an appointment?

No, you do not need a referral to make an appointment with either a primary physician or a physician assistant. We are currently accepting new patients.  However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.


Do I need to have my blood pressure checked regularly?

It is recommended that your blood pressure be checked every two years after the age of 21.  We also recommend annual check-ups with your primary physician after the age of 50 and frequent check-ups if you have additional risk factors.  The most common risk factors for high blood pressure include family history, being overweight and having a high sodium or poor diet.


How is the doctor-patient relationship different here, compared to other hospitals or clinics?

We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s clinic that values all of our patients and appreciate the long-lasting relationships we create with them.


How will I pay for my care?

If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service.  We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care. 


What is your cancellation policy?

We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment with your medical doctor to avoid having to pay a cancellation fee.


How can I get a hold of my medical doctor?

We take pride in our doctor-patient relationships. Please call our office or login to the patient portal to schedule an appointment to discuss any health concerns you have. If you need to contact our office after business hours for non-urgent matters, please call to our office at (719)262-0852 and leave a message. If you have an urgent matter, Please call (719)660-8580 and you will be given a call back within 20 minutes. If you have an Emergency, please call 911 or go directly to the nearest emergency room.


How can I prevent a cold or flu?

Colds and the flus are commonly transmitted through the nose and mouth.  To help prevent colds and flus:

  • Thoroughly wash your hands.
  • Avoid contact with contagious individuals.
  • After being in the company of someone with a cold or the flu, make sure not to touch your nose or mouth where the virus could enter.
  • Stay current on your yearly flu vaccinations.
  • Drink plenty of water to stay hydrated.
How do you notify your patients of lab or test results?

We make every attempt to notify you of your results in a timely manner We will call you when we have received and reviewed the results. We also provide you with access to the patient portal that allows you to review the labs. On occasion, we do not receive the results of testing you have completed. This is most common with military facilities. If you have not hear from us 3-4 business days after having the testing completed, please contact our office.


Will I be able to get copies of my test results?

Yes, you may login to the patient portal and you can review and print copies of your reports


Do you allow urgent or same day appointments?

We do set aside time for urgent visits. However, if you are having an emergency, please dial 9-1-1.


What are your office hours of operation?

We are open Monday through Thursday from 8:00am to 5:00pm. Fridays we are open from 8:00am to 3:00pm.